Subzero Spas

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Subzero Spas

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    • Home
    • Features
      • Zero-Suction Footwell
      • Zero-Debris Filtration
      • Zero-Gravity Plumbing
      • Zero-Warp Cabinetry
      • Zero-Contact Jets
      • ZERO-Frost Foundation
      • Zero-Shell Insulation
      • Zero-Compromise Warranty
    • Our Spas
      • SubZero Pure Series
      • SubZero Series
      • SubZero Ultra Series
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  • Home
  • Features
    • Zero-Suction Footwell
    • Zero-Debris Filtration
    • Zero-Gravity Plumbing
    • Zero-Warp Cabinetry
    • Zero-Contact Jets
    • ZERO-Frost Foundation
    • Zero-Shell Insulation
    • Zero-Compromise Warranty
  • Our Spas
    • SubZero Pure Series
    • SubZero Series
    • SubZero Ultra Series

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Zero-compromise 10 year LIMITED WARRANTY

SHELL STRUCTURE – 20 YEAR WARRANTY

Dominion Spas warrants its spas to be structurally sound and capable of holding water only, and against loss of water through the fiberglass laminate of the spa shell caused by defects in materials and/or workmanship for a period of TWENTY (20) YEARS from the original date of purchase, as long as the spa is owned by the original purchaser.

Upon inspection, Dominion Spas may, at its option, choose to return the spa to the factory for repair or shell replacement. If a return to the factory is required, removal/return of the defective spa to the factory and delivery/re-installation of the replacement spa will be the responsibility of the spa owner.

SURFACE FINISH – 3 YEAR WARRANTY

Dominion Spas warrants the interior surface finish of its spas to be free from blistering and cracking due to defects in the acrylic surface material for a period of THREE (3) YEARS from the original date of purchase, as long as the spa is owned by the original purchaser.

This surface finish warranty does not apply to discoloration or fading. Further, this Limited Warranty does not apply if a failure is caused by or contributed to by improper installation, improper use of chemicals, improper introduction of foreign substances into the water, and/or failure to adequately protect the surface from exposure to the sun/elements and extreme temperatures.

In the event of a defect, the acrylic surface repair is further limited to only the defective portion of the surface and the repair is not guaranteed against discoloration or fading. The acrylic surface is a finish and is not part of the fiberglass structure.

If a return to the factory is required, removal/return of the defective spa to the factory and delivery/re-installation of the replacement spa will be the responsibility of the spa owner.

Component Warranty – SubZero™ Series

Dominion Spas warrants the electrical equipment components — specifically the control system (pack and topside), pumps, heaters, and air blowers — against malfunction or defects in materials and/or workmanship from the original date of purchase as follows:

Pure Series

  • Year One (1): parts and labour
     
  • Years Two (2) through Five (5): prorated to fifty percent (50%) of the replacement cost of components only
     

SubZero™ Series

  • Years One (1) and Two (2): parts and labour
     
  • Years Three (3) through Seven (7): prorated to fifty percent (50%) of the replacement cost of components only
     

SubZero™ Ultra Series

  • Years One (1) and Two (2): parts and labour
     
  • Years Three (3) through Ten (10): prorated to fifty percent (50%) of the replacement cost of components only
     

Labour coverage beyond the full coverage period is excluded. The prorated fifty percent (50%) parts-only portion of this warranty is transferable; all other portions are non-transferable.

This Limited Warranty does not apply if the failure is caused by improper wiring, use of extension cords, improper alterations or modifications, or failure to plug into isolated service, as indicated by the manufacturer’s specifications. Further, this Limited Warranty follows the guidelines of the original equipment manufacturers.

The labour coverage is an extended warranty program maintained by Dominion Spas on your behalf. Your dealer or authorized repair facility has details and procedures for submitting warranty claims.

Plumbing Warranty – SubZero™ Series

Dominion Spas warrants all plumbing parts to be free from defects in material and/or workmanship from the original date of purchase as follows:

Pure Series

  • Year One (1): parts and labour
     
  • Years Two (2) through Five (5): prorated to fifty percent (50%) of the replacement cost of plumbing parts only
     

SubZero™ Series

  • Years One (1) and Two (2): parts and labour
     
  • Years Three (3) through Seven (7): prorated to fifty percent (50%) of the replacement cost of plumbing parts only
     

SubZero™ Ultra Series

  • Years One (1) and Two (2): parts and labour
     
  • Years Three (3) through Ten (10): prorated to fifty percent (50%) of the replacement cost of plumbing parts only
     

This Limited Warranty specifically covers leaks from the wall fittings, jet fittings, internal plumbing, internal glue joints, freeze drains and all bonded parts, including the filter compartment and light lens.

Labour coverage beyond the full coverage period is excluded. The prorated fifty percent (50%) parts-only portion of this plumbing warranty is transferable; all other portions are non-transferable.

Other – 1 Year Warranty

Dominion Spa covers carry a ONE (1) YEAR warranty. Covers are warrantied against defects in workmanship and material. Cover guarantee does not apply to cracking or breaking of the inner foam cores.

In addition, the ancillary electrical systems and mechanical components are warranted against malfunction due to defects in workmanship and materials for a period of ONE (1) YEAR from the original purchase date.

Ancillary electrical systems include:

  • Audio unit
     
  • Audio remote
     
  • Power supply
     
  • Speakers
     
  • Optional equipment
     
  • Ozone purification systems
     
  • LED control units and lighting systems
     

Mechanical components include:

  • Water diverters
     
  • Air controls
     
  • Jets
     

Jet damage caused by chemical extremes and/or chemical imbalances in the water are not covered under this warranty. Replaceable service items (light bulbs, fuses, pillows, etc.) are not covered under this warranty, but are warranted to be free from defects in materials and/or workmanship at the time of delivery to the original purchaser.

There is no labour warranty on jet internal replacement.


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